Intensive Case Manager

Location: Works in the community and across multiple POIC locations within the Portland metropolitan area

Hours: Monday - Friday, 8:00am - 5:00pm, occasional evenings and weekends

Reports to: Program Coordinator

Salary: $25 per hour

*To be considered for this position, please follow the Application Instructions at the end of this job posting

Job Summary: 

This position is responsible for working with the young adults who have been identified ast very high risk of becoming involved in gun violence. Intensive Case Managers work primarily with young men age 18-35 who have extensive criminal justice involvement, are members of gangs, and have been shot before and/or have close friends who have been shot recently. Intensive Case managers help reduce gun violence in the city by performing the following duties.

• Conduct outreach in the community; locate individuals identified as very high risk in order to engage them and enroll in services. Respond on-site to gun violence hospitalizations and provide support to victims and families

• Establish and maintain a positive and trusting relationship with each client and use influence to help clients make better decisions, including desisting from violence

• Case management: develop Life Plans with each client and document all case management efforts, update individual case files, and make all required entries into the data management system.

Responsibilities and Duties:

• Make immediate contact with each referred client once assigned by their supervisor, no later than 24 hours after assignment

• Provides immediate crisis response to POC victims of community violence and their families

• Responds to Portland-metro area hospitals to support POC victims of community violence and their families following an incident

• Conduct outreach in the community to locate individuals identified as very high risk in order to engage them and enroll in Intensive Case Management services

• Frequent travel to different parts of the city and surrounding areas

• Connect with each new client in person within 48 hours of being assigned

• Have an initial sole focus on establishing a positive and trusting relationship with each client, focused on spending in-person time

• Develop Life Plan (case plans) with each client

• Maintain a positive relationship while also beginning to connect clients to needed services once they are willing and ready

• Use a positive and trusting relationship with each client to begin influencing their decision-making to improve their outcomes.

• Use the City’s incentive program to provide stipends and other incentives to clients to reward their achievement of milestones in the Life Plan and to support their continued engagement

• Maintain consistent contact with each client on the caseload in compliance with their phase, as detailed in the contract

• Document case management efforts, update individual case files and make all required entries into the data management system.

• Attend all mandatory and necessary meetings and training, including weekly staff meetings, your team meetings, Case Conferences, and all other meetings and training.

• Engage in ongoing training about effective gun violence reduction strategies as well as professional development

• Maintains punctual, regular, and predictable attendance

• Works collaboratively in a team environment with a spirit of cooperation

• Respectfully takes direction from program manager and coordinator

• Other duties as assigned 

Experience/Education:

Demonstrated knowledge and understanding of the population served, the dynamics of the city’s gun violence problem, and the groups and individuals who are driving the violence. Willingness to navigate challenging neighborhoods, people, and families. Formal education or training in case management, social work, conflict resolution, violence reduction, or criminology is preferred but not required.

Certificates, Licenses, and/or Registrations

A valid driver's license and the ability to meet insurability requirements.

Personal Requirements:

• Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. A passion for POIC + RAHS mission and serving at-risk young adults and their families

• A background and understanding of the population served, having a similar lived experience as the clients to be served

• Willing and able to navigate challenging neighborhoods, people, and families 

• Knowledge of the dynamics of the city’s violence problem

• Knowledge of the groups and individuals who are driving most of the gun violence

• Administrative skills to enter data into a case management system, including writing case notes

• Access to a personal vehicle, valid driver's license, insurance coverage to meet the minimum requirements of the agency, and a satisfactory driving record

Application Instructions:

To be considered for this opportunity, please submit:

1. Personal Statement that includes:

   1. Why you are interested in working for POIC + RAHS

   2. How your skills and experience relate to this position

   3. What you can contribute to our organization and the youth we serve

2. Resume

Please send your Personal Statement and Resume to jobs@portlandoic.org with “Intensive Case Manager” in the subject line. 

Applicants who do not submit a Personal Statement that includes the requested information may be disqualified from consideration for the position.