CHI Family Care Manager

CHI Family Care Manager

Portland, Oregon

About Portland OIC

At Portland Opportunities Industrialization Center, Inc., we are committed to the future success of underserved youth through the age of 25, providing the highest quality services in education, mentoring, family outreach, employment training and placement.

Rosemary Anderson High School (RAHS) is an accredited high school with four campuses in North Portland, East Portland/Gresham, New Columbia and SE Portland.

We believe all people have value, all people can grow, and all people can build and contribute to thriving communities.

Position Summary

Position: CHI Family Care Manager

Location: POIC has several sites throughout Multnomah County, including North Portland, East Portland/Gresham, SE Portland, and New Columbia

Benefits: Full benefits package

Hours: Monday through Friday, 9am - 5:30pm, plus evenings and weekends as required

Reports to: Director of Family Outreach

Salary: DOE; Plus Full Benefits

Position Summary: The Community Healing Initiative (CHI) is a partnership with POIC, Latino Network, and Multnomah County's Department of Community Justice. The POIC CHI Program serves gang-impacted African American youth and their families with multiple needs and barriers. POIC is seeking a highly enthusiastic, self-disciplined, and motivated Family Care Manager to provide intensive case management, assertive engagement, and crisis intervention to a caseload of youth involved in the community justice system and their family members (parents, siblings, and children).


  • Assess and implement strength-based individual and family success plans built on culturally specific and evidenced based practices to help participants develop and reach goals.
  • Work collaboratively with other professionals in the field including schools, community based organizations, Mental Health/ Alcohol and Drug organizations, Child Welfare, Department of Community Justice, and Oregon Youth Authority.
  • Provided day-to-day activities that may involve social casework, intake, assessment, assertive engagement, and skill development through engaging youth and families in activities through:
    Education/Employment, Home/Family, Health, Pro-Social Activities, Spirituality, and Community.
  • Participate, develop and coordinate pro-social activities for youth and their families.
  • Provide counseling, crisis intervention, and parent training.
  • Adhere to documentation requirements as indicated in CHI Program policies, including but not limited to accurate data entry into Service Point, case files, service plans, weekly/monthly reports, and case notes.
  • Respond to all crises and risk incidents within the required time frames per Portland OIC policies.
  • Other duties as assigned.


  • A passion for POIC + RAHS mission and serving at-risk young adults and their families.
  • Ability to establish and maintain effective working relationships with African American youth and their families.
  • Excellent problem solving skills, highly organized, and can work well under high stress.
  • Knowledge of the criminal justice system and families impacted by gangs.
  • Ability to maintain a high level of accountability, documentation, and community engagement/ collaboration.
  • Excellent relationship building skills that incorporate counseling knowledge for effective rapport, communication, active listening, clarification, reflection and questioning.


  • Bachelor’s degree required or equivalent and 3+ years demonstrated case management experience. Master’s degree preferred.
  • Experience working with communities of color, in particular African American youth and their families.
  • Experience and to work with people across the life span from children to older adults.
  • Knowledge of and the ability to utilize community resources available for diagnosis, treatment, supervision, and support of young adults and their families.
  • Skill to assess risk factors, protective factors, personal and evaluation needs to develop appropriate individual interventions or case plans.
  • Working knowledge of the symptoms of physical and mental health disorders, substance abuse, behavior and adjustment problems of juvenile offenders, and limitations or disabilities in children, adolescents, and adults.
  • Ability to facilitate and teach skill building groups to youth and families.
  • Flexible work schedule: will include weekend and evening work.
  • Valid driver's license, reliable transportation and automobile insurance meeting minimum requirements as defined by the agency.
  • Successful completion of initial and on-going employment screens, including, but not limited to criminal background, sex offender, drug, abuse and neglect and vehicle record as required.

How to Apply

  • Email a cover letter, resume, 3 professional references to:
  • Reference "CHI Family Care Manager" in the subject line of your email and in your cover letter.
  • Alternative: Fax your cover letter and resume to ATTN: "CHI Family Care Manager", at 503.285.4415

POIC is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.